Feedback is a gift…

… but when is the last time you received genuine, objective, unfiltered feedback on your business… before it was too late?

Most hospitality venues find out about a bad review after it has been published - either by a professional reviewer in a news publication or a private diner on Google.

Your family, friends, and acquaintances are always biased because they know you and want to support you - completely understandable.

And those influencers you invited will speak about the positives - but are they really comfortable talking about areas of improvement if it risks hurting their… influence?

You need an honest, unfiltered view about what works, what doesn’t, what can be improved, and how your team performs. Improve and you’ll bank more revenue, faster.

But who is there to give you that genuine, objective, and unfiltered feedback?

Our services.

Diner Experience Review

We conduct a 360-degree objective review of your dining experience from the moment a booking is made, all the way through to post-payment. You’ll receive a structured and detailed report on our interaction, honest feedback about the service, and honest feedback about food and beverage quality. This is the perfect entree - to improve your dining experience - and will uncover areas your team and business can raise the quality of service forming a natural path to team training.

Training

Now we’ve uncovered the gaps, how do we address them?

We’ll work with you and your team to deliver specific, interactive, and demonstrable training to help them feel more confident in their job and customer interactions. Front of house, backend/kitchen, cleaners - everyone is encouraged to participate. Your team will understand the following:

  1. Why are we in Hospitality?

  2. Why do what we do?

  3. What are our goals?

  4. Where are we now?

  5. How do we bridge the gap?

Most importantly, your team will appreciate your investment in their learning and growth, creating greater employee satisfaction and loyalty.

Better customer experience + employee satisfaction = more revenue and a healthier business.

Why work with us?

My name is Shehan and I’ve been really fortunate in my life to dine at some of the top restaurants in the world (Joël Robuchon, Brae, Attica), to the world’s oldest restaurant (St Peter), and all the way to the little corner street stall in Sri Lanka, Spain, Los Angeles, and many other places.

One thing is common in all countries - people are passionate about food. It doesn’t matter your ethnicity, religion, language, and other differences - food is a common thread for us all. Further, a good dining experience is memorable - you tell your friends, family, and acquaintances about it. You might take your business contacts there. How do I know this?

Because I do it myself. I share my food journey and travels with my network and entertain clients: https://www.instagram.com/shehaniganshq/

During my journey, I’ve learned what sets the best establishments apart. You don’t need to be Michelin-starred to deliver a great experience. But when you deliver that great experience, it’s more likely you’ll be Michelin-starred.

I’d love to help you delight your customers, grow your revenue, and, hopefully, achieve those Stars and Hats from Michelin, San Pellegrino, and other famous guides.

Drop me a line and let’s get cooking!